Home » Travel & Customer Relations

Flight Attendant & Customer Relations

10 Week Course

Next Class Starts Soon! Apply Now!

Our Travel & Customer Relations Program  prepares students for any career in travel and customer service. The program provides training for Flight Attendant jobs, Cruise Line jobs, Travel Agent jobs, corporate reservations, and many other travel related and customer service jobs.  The Travel Academy’s fast track training is designed to help you get a job fast! Some students find that grades improve substantially over what they achieved in high school. Our training is designed for a wide range of learning styles and for those who struggle with written tests.

If it has been 2 months or 20 years since your last class, The Travel Academy will show you the way.  Our hands on training program focuses on essential skills needed to land jobs as proven by our thousands of graduates.

Screen Shot 2019-02-21 at 11.20.23 AM

Flight Attendant Training

Student going down airplane emergency slide for training

  • Hands-on cabin training
  • Hands-on beverage service
  • Hands-on emergency procedures
  • Hands-on safety demonstrations and PA announcements
  • Federal Aviation Regulations (FARs)
  • Flight attendant duties
  • Airport & airlines codes
  • 24-hour clock
  • Time zones
  • Flight attendant terminology
  • Airline vocabulary abbreviations
  • Airline call letters
  • Aircraft configurations
  • Flight attendant history
  • Customer service- including service recovery, hands-on customer service scenarios, and role-plays
  • Hands-on emergency evacuation procedures (on slide)

Cruise Line Training

  • Hands-on fine dining procedures
  • Hands-on steward position training according to American Cruise Lines’ (ACL) standards
  • Cruise terminology
  • Cruise routes
  • Ports of call
  • History of cruises
  • Food safety and service standards (per ACL)
  • Company policies (per ACL)
  • Safety procedures
  • Life on-board a ship
  • Positions available in the cruise industry
  • Customer service- including service recovery, hands-on customer service scenarios, and role-plays

Travel Agent Training

  • Daily hands-on training with SABRE- a travel industry GDS (Global Distribution System) used around the world at airlines, airports, and travel agencies
  • On SABRE, learn how to access flights, build a PNR, price itineraries, enter frequent flier numbers, seat assignments, and much more.
  • VAX Vacation Access and World Agent Direct- two websites exclusive to travel agents for booking tour packages
  • Learn about airports, airfares, airline tickets, airport codes, and airline codes
  • Hospitality and Tour Industries
  • Car rentals and rail travel
  • International travel information: travel documents, health concerns, foreign currencies
  • Customer service and sales
  • USA and International geography

Career Development

  • Professional image standards
  • Career searching and networking tools
  • Developing a 10-year history background
  • Preparing a résumé for the travel industry
  • Creating a cover letter that will get noticed
  • Interviewing techniques including hands-on role playing and mock interviews
  • Professionalism for the travel industry

Other Perks

 

 

Fun and informative field trips

Guest speakers from the travel industry

Graduate Career Services (Ask an Admissions Recruiter for more details.)

Additional Information

Lindsey S.
Flight Attendant

My experience has been so amazing! I've learned so much in such a short time and I wouldn't take back anything! I've met so many amazing people from all over the world and I'll remember this part of my life forever! Huge thanks to all the instructors who have cared so much about all of us and put in so much time.