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Student Catalog

2023

Catalog

1299 Eagan Industrial Road | Suite 201

Eagan, MN 55121

Main: 952-854-7161

Fax: 952-854-2719

www.TheTravelAcademy.com

Table of Contents

Who We Are……………………………………………………………………………. 8

Message from the Executive Director………………………………………………………………….. 8

Mission Statement…………………………………………………………………………………………….. 9

Educational Philosophy……………………………………………………………………………………… 9

Ownership……………………………………………………………………………………………………….. 9

License…………………………………………………………………………………………………………….. 9

Facilities………………………………………………………………………………………………………….. 9

Admissions………………………………………………………………………………. 10

US Citizen Admission Requirements…………………………………………………………………… 10

International Admission Requirements………………………………………………………………… 11

Admission Procedures……………………………………………………………………………………….. 12

US Department of Veteran Affairs………………………………………………………………………. 12

Ability-to-Benefit……………………………………………………………………………………………… 12

Potential Employment Restrictions……………………………………………………………………… 13

Credits…………………………………………………………………………………………………………….. 13

Return after Dismissal……………………………………………………………………………………….. 13

Previous Credits & Transfers……………………………………………………………………………… 13

Tuition, Fees, & Financial Aid………………………………………………………. 14

Tuition and Fee…………………………………………………………………………………………………. 14

Retaking Program ……………………………………………………………………… 14

Crew Quarter (Housing)…………………………………………………………………………………….. 14

Payment Terms & Financial Aid…………………………………………………………………………. 14

Buyer’s Right to Cancel…………………………………………………………………………………….. 15

Notice of Cancellation……………………………………………………………………………………….. 15

Veteran Student Refund Policy…………………………………………………………………………… 16

Academic Programs……………………………………………………………………. 17

Travel and Customer Relations Program……………………………………………………………… 17

Program Objectives…………………………………………………………………………………………… 17

Program Outline……………………………………………………………………………………………….. 17

Definition of a Clock Hour…………………………………………………………………………………. 17

Course Descriptions………………………………………………………………………………………….. 32

Travel and Customer Relations (10 Week) Academic Calendar……………………………… 18

Academic Regulations………………………………………………………………… 19

Grading……………………………………………………………………………………………………………. 19

Satisfactory Academic Progress………………………………………………………………………….. 19

Class Attendance………………………………………………………………………………………………. 20

ID Cards………………………………………………………………………………………………………….. 20

Attendance Requirements………………………………………………………………………………….. 20

Make-Up Work Policy………………………………………………………………………………………. 20

Cell Phones and Electronic Devices…………………………………………………………………….. 21

Academic Dishonesty………………………………………………………………………………………… 21

Conduct in the Classroom………………………………………………………………………………….. 21

Tobacco, Drugs, Alcohol, Weapons, and Controlled Substances…………………………….. 22

Dress Code………………………………………………………………………………………………………. 22

Administrative Dismissal…………………………………………………………………………………… 23

Withdrawal from the Program…………………………………………………………………………….. 23

Course Incompletion for Active Military Duty……………………………………………………… 23

Complaints……………………………………………………………………………………………………….. 24

Harassment………………………………………………………………………………………………………. 24

Graduation and Transcripts…………………………………………………………… 25

Graduation……………………………………………………………………………………………………….. 25

Honor Students…………………………………………………………………………………………………. 25

Graduation Ceremony……………………………………………………………………………………….. 25

Transcripts……………………………………………………………………………………………………….. 25

Career Services…………………………………………………………………………. 26

Current Students……………………………………………………………………………………………….. 26

Student Affairs………………………………………………………………………….. 27

American’s With Disabilities Act……………………………………………………………………….. 27

Non Discrimination Policy…………………………………………………………………………………. 27

Disclosures………………………………………………………………………………. 28

Violations and Publications………………………………………………………………………………… 29

Enforcement…………………………………………………………………………………………………….. 29

Summary of Penalties for Violation of Federal Copyright Laws……………………………… 30

Administration, Staff, and Faculty………………………………………………….. 31

Student Acknowledgement Form……………………………………………………. 32

The Travel Academy has made every effort to ensure the accuracy of the material contained within this handbook as of the publiation date. The Travel Academy reserves the right to make changes to the content of this catalog and other school publications, policies, procedures, program information, fees, calendars, bulletins, or announcements without notice. Revisions to information contained in this publication will be posted to the official school website at: www.TheTravelAcademy.com

Who We Are

Message from the Executive Director

Congratulations on embarking on your new travel career! Many of us at The Travel Academy have a high degree of gratitude toward the aviation and cruise industries for providing worldwide travel experiences and memories which last a lifetime.

The Travel Academy will train you for skills that travel employers need. We know from over 30 years of experience that students who are willing to learn, follow directions, and achieve high academic performance will set themselves up to receive the best job offers. Therefore, attendance, respect, hard work, and kindness are highly valued and expected.

I sincerely wish that you enjoy your travel career as much as I enjoyed mine.

Lynn Van Ort

Executive Director

Mission Statement

To provide the highest quality education for personal, professional, and technical skills, leading to a new career or career advancement in the travel industry.

Educational Philosophy

With a high proportion of small group work, supervised labs, and hands-on practice, our program emphasizes practical skills and knowledge. Our experienced instructors prepare students for the real challenges in today’s travel industry. Students are expected to participate fully in the classroom and assist in creating a positive learning environment.

Ownership

Capstone Institite Inc. is a Florida corporation doing business in Minnesota. As a Minnesota Foreign Entity, Capstone operates the school under the trade name (D.B.A) “The Travel Academy”.

License

The Travel Academy is licensed as a private career school with the Minnesota Office of Higher Education pursuant to Minnesota Statutes, sections 136A.821 to 136A.832. Licensure is not an endorsement of the Institution. Minnesota Office of Higher Education, 1450 Energy Park Drive, Suite 350, Saint Paul, Minnesota 55018.

Facilities

The Travel Academy is approximately 2,100 square feet and is located at 1299 Eagan Industrial Road Suite 201, Eagan, MN 55121. The facility includes: 2 executive offices, 4 office areas, 1 employee breakroom, 1 classroom including a computer lab, cruise classroom which also is utilized as a student break room, and 3 lavatory facilities. The classrooms have modern technology including:

32 computers with high-speed internet access and installed software for designated coursework
2 LCD projection units
4 HP laser printers

Admissions

US Citizens

In order for US citizens to be considered for admission to our school, the prospective student must:

Be at least 17 years old (with parental consent required) and turn 18 prior to completion of program or 18 years old (without parental consent)
Be able to cover any visible tattoos
1. Located on arms, hands, wrists, fingers, face, neck, behind the ear, etc
2. Some airlines/cruise ships do not allow certain tattoos
May be required by employers to complete assessment of criminal background indicating:
1. No record of any felonies (no student will be accepted for admittance into TTA or SHS housing)
2. Misdemeanors that involve alcohol, drugs or violence may limit your job opportunities (for any offenses which have occurred within the last 10 years)
Depending on Occupation – Not be prescribed a medication(s) or taking illegal substances that could impair judgement and affect ability to perform in emergency situations.
Submit a completed Admission Application found on the school’s website
Review and Submit Prospective Employer Job Performance form
Submit a signed Enrollment Agreement
Complete a minimum of one telephone survey with an Admission Recruiter
Demonstrate adequate command of spoken English. If prospective student is not a natural born United States citizen or does not speak English as their primary/first language, the student must submit an official test score (with a minimum of 70) from theTest of English as a Foreign Language (TOEFL). Please speak with your Admissions Recruiter for more information.
Provide evidence of high school completion. Submit a copy of a high school diploma or GED, or written certification by a cognizant authority for home-schooled students. If earned a minimum of six credit hours or has earned a degree, a college transcript can be submitted in lieu of the high school transcript. If prospective student has attended a high school/college outside of the United States, the student must submit their transcript to the World Education Services (WES) for evaluation

International Students

In order for international students to be considered for admission to our school and receive a Form I-20, “Certificate of Eligibility for Nonimmigrant Student Status”, the prospective student is required to:

Apply to The Travel Academy (SEVP-Certified School)
1. Review the Study in the States (M-1 Student) website and contact the Admissions Department at 1+952.854.7161 or admissions@thetravelacademy.com for assistance with the admission process.
Complete a minimum of one video conference with an Admission Recruiter
Submit a photocopy of non-expired passport (valid for at least 6 months from start of program)
Be able to cover any visible tattoos
1. Located on arms, hands, wrists, fingers, face, neck, behind the ear, etc.
2. Some airlines/cruise ships do not allow certain tattoos
Complete assessment of criminal background indicating:
1. No record of any felonies (no student will be accepted for admittance into TTA or SHS housing)
2. Misdemeanors that involve alcohol, drugs or violence may limit your job opportunities (for any offenses which have occurred within the last 10 years)
Not be prescribed medication(s) or taking illegal substances that could impair judgement and affect ability to perform in emergency situations.
Review and Submit Prospective Employer Job Performance form
Submit high school transcript to World Education Services (WES) if attended high school outside of the United States.
Schedule and complete a Test of English as a Foreign Language (TOEFL) if English is not primary language. A minimum of an 70 must be achieved in order to be accepted. Please speak with your Admissions Recruiter for more information.
International applicants whose first language is English from the following English-speaking countries will be exempted from English proficiency testing:


England	Anguilla	Ireland
Federated State of Micronesia	Antigua and Barbuda	Jamaica
Grenada	Australia	Montserrat
Guyana	Bahamas	New Zealand
St. Vincent and the Grenadines	Barbados	Northern Ireland
Trinidad and Tobago	Bermuda	Scotland
Turks and Caicos Islands	British Virgin Islands	Seychelles
Wales	Canada (except Quebec)	Shetland Islands
Dominica	Cayman Islands	St. Kitts-Nevis
St. Lucia	Dominica

*Prospective students from US Territories including American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, and Virgin Islands whose first language is English are similarly exempted

Submit a Financial Responsibility Statement and required documents demonstrating financial stability while attending the program.
Purchase medical insurance through International Student Insurance (minimum of 2-million-dollar policy covering all days physically present in the United States) and submit a copy to Student Services.
Sign Enrollment Agreement.
Remit payment for all tuition and fees. If housing is needed, housing can be attained through Student Housing Services LLC.

When Admission Requirements are met your student information will be recorded in the Student Exchange Visitor Information System (SEVIS) system and you will be mailed a Form I-20, “Certificate of Eligibility for Nonimmigrant Student Status.”

Admission Procedures

Admissions procedures include: a phone and/or video interview with an Admissions Recruiter to review admission requirements, student goals, school policies and procedures, catalog, and graduation requirements. Upon receipt of all required information, the prospective students will be notified by email or mail of the decision to accept or deny admissions within five (5) business days after the admissions procedure has been completed.

U.S. Department of Veteran Affairs

Prospective students that are eligible for VA Education benefits and are interested in attending our program must contact our VA liaison, Lynn Van Ort, at 952-854-7161 to initiate the admission process. Once the admission process has been initiated, the prospective student will need to contact the VA directly at 1-888-442-4551 or on the web at www.vets.govand request a Letter of Eligibility (LOE). If the applicant is a current student in another school, the applicant must complete form 1995 (change of school form). The Veterans Benefits and Transition Act of 2018 added a provision to 38 USC 3679 that requires schools to allow eligible beneficiaries (CH31 VOC REHAB and CH33 Post 9/11 GI BILL®) to attend class without penalties while awaiting payments from the VA

Ability-to-Benefit

The Travel Academy does not admit ability-to-benefit students.

Potential Employment Restrictions

Prospective students will be required to review a compilation of job performance expectations from prospective employers. It is the responsibility of the prospective student to conduct further research and assess for additional requirements and determine if the prospective student can perform all essential functions with or without reasonable accommodation, prior to the start of the program.

Certain tattoos and tattoo locations, past misdemeanors, height, certain prescribed medications, and/or any physical or mental condition that would limit a person’s ability to effectively deal with emergencies encountered in the travel industry will not preclude students from attending TTA, however; employment opportunities for people in such situations may be limited due to employer hiring restrictions.

Credits

The Travel Academy is a clock hour based program; therefore, does not accept credits from other institutions. Executive Director shall evaluate credit taken for prior classes at TTA.

Return After Dismissal

If a student would like to return after an Administrative Dismissal, there is not a minimum waiting period from the date of dismissal to petition for re-admittance. The student must complete the admissions process again, as if they were a new student. The student must also submit a letter addressing the reasons why they were dismissed, and how they will manage their work, their grades, or their conduct to be successful upon enrollment. The Education Director will review the student’s petition and render decision on re-admittance. The student must retake any unsatisfactory course(s) in its entirety to be eligible to graduate and receive a certificate of completion. Returning students must pay all tuition and associated fees for any failed or uncompleted courses.

If a student would like to return after an Academic Dismissal, there is no defined waiting period to petition for re-admittance. Re-admittance is based on classroom capacity and approval from the Education Director. The student must submit a letter addressing the reasons why they were dismissed, and how they will manage their work, grades, or their conduct to be successful upon enrollment. The Education Director will review the student’s petition and render decision on re-admittance. Student must retake and pass any unfinished course(s) in its entirety to be eligible to graduate and receive a certificate of completion. Returning students must pay all tuition and associated fees for any failed or uncompleted courses.

Previous Credit – The Travel Academy does not accept prior work life/experience or credits from other educational insitutions. Executive Director shall evaluate credit taken for prior classes at TTA.

Tuition, Fees, & Financial Aid

Tuition and Fees

Tuition

Travel & Customer Relations – 300 Hours	$9,900
Travel LEADERSHIP & Customer Relations – 600 Hours	$12,900
Office Operations & Reception – 300 Hours	$6,900
Travel Agency and Reservation Systems – 120 Hours	$4,900

I-20 Processing Fee $100.00 USD

CPR/AED Certification* $50.00 USD

First Aid Certification $25.00 USD (Optional)

Replacement Transcript Fee $15.00 USD (Optional)

Student ID Card Replacement Fee $50.00 USD

*CPR/AED Certification is a part of the curriculum and payment is required if not already certified.

Career Development Document Resubmission Fees – Also see Career Development

Cost Breakdown:

Submission 3- $25.00

Submission 4- $50.00

Retaking Program

Students may be allowed to retake the program; however, it is dependent on the circumstances surrounding a withdrawal, dismissal, etc. and must be approval by the Education Director.

Crew Quarters (Housing)

The Travel Academy does not provide housing accommodations. Student Housing Services LLC (SHS) can provide accommodations. Students are not required to obtain housing through SHS to attend TTA. It is strongly suggested that students first seek their own housing prior to contacting SHS.

Payment Terms & Financial Aid

Students are responsible for all tuition, fees, and other charges pertaining to the program.

Tuition may be paid via check or major credit card (MasterCard, Visa, and American Express). Eligible students may also pay for these items with funds from Workforce Innovation and Opportunity Act (WIOA)®, GI Bill®, or SELF Loans®—subject to the terms and conditions of these financial assistance programs. The Travel Academy does not participate in federal financial aid programs. Questions about tuition and payment should be addressed with Admissions Recruiters.

Buyer’s Right to Cancel

This five-day refund policy applies regardless of when the program starts. If you give notice more than five days after you signed the contract, but before the start of the program (or the first lesson for an online distance education program), you will receive a refund of all tuition, fees, and other charges minus 15%, up to $50, of the total cost of the program. You will be provided a prorated tuition, fees, and other charges refund minus 25%, up to $100 administrative fee, if you provide notice of your withdrawal after your program has begun, but before 75% of the program has completed. If you withdraw from your program after 75% of the program has completed, you are not entitled to a refund of tuition, fees, and other charges.

You will receive written notice acknowledging your withdraw request within 10 business days after receipt of the notice and you will receive a refund of any tuition, fees, and other charges within 30 business days of receipt of your withdrawal. Written notice is effective on the date of the postmark if sent by mail or the day it has been hand-delivered to the institution. If you do not withdraw in writing or contact the institution about your absence, and you have not attended your program for 21 consecutive days, you will be considered to have withdrawn from the school as of your last date of attendance.

You may be entitled to a refund of your equipment and supplies costs if you return your equipment and supplies within 10 days of withdrawing if your supplies are in a condition suitable for resale. If you do not return your equipment and supplies or the supplies are not in a condition suitable for resale, this cost will be deducted from your tuition, fee, and other charge refund that you may be eligible for.

Notice of Cancellation

Student may provide notice of cancellation to TTA by: (i) contacting TTA via telephone at the number listed below and leaving a voicemail for the Education Director, (ii) speaking with the Education Director regarding your desire for cancellation and receiving confirmation from the Education Director of the cancellation, (iii) completing and sending the form attached hereto as Appendix A or, (iv) by sending a signed and dated copy of any similar cancellation notice to:

The Travel Academy Attention: Education Director

1299 Eagan Industrial Road, Suite 201 Eagan, MN 55121

Phone: (952) 854-7161 Fax: (651) 287-3756

Email: Lynn.VanOrt@thetravelacademy.com

All refunds due will be made within thirty (30) calendar days of the first scheduled day of class or the date of cancellation, whichever is earlier.

Veterans Student Refund Policy, 38 CFR 21.4255

This policy applies to all veterans or eligible persons applying for, or otherwise currently enrolled in, any program at TTA who may receive Veterans Educational Benefits. TTA has, and maintains, a policy for the refund of the unused portion of tuition, fees, and other charges in the event the veteran or eligible person fails to enter the course or withdraws, or is discontinued therefrom at any time prior to completion. The non-refundable portion of the registration fee is $10. Further, the amount charged to the veteran or eligible person for tuition, fees, and other charges will not exceed the approximate pro rata portion of the total charges for tuition, fees, and other charges, that the length of the completed portion of the course should bear to its total length.

Career Development Policy & Fees for re-submission

Career Development

TTA students are expected to take ownership of their own job search initatives. Employers require resumes, applications and other documents prior to interviewing candiates. Students will be creating six essential documents required to complete applications and move forward in the interview process. The necessary training along with samples will be provided. Each student will be allowed 2 submissions to successfully create the correct document. If further submission is necessary, a fee will be charged to the student’s account.

Documents Required:

Mock Application
Resume
Cover Letter
Reference Document
Employer Thank You Letter
Employer Thank You But No Thank You (job decline) Letter

Cost Breakdown:

Submission 3- $25.00

Submission 4- $50.00

After submission 4, the student would also receive a zero for the grade on this assignment. Opportunity to interview with employment recruiters that interview at the school would be declined.

Academic Programs

Definition of a Clock Hour

A clock hour is defined as a 60-minute span of time, with no less than 50 minutes of actual class instruction. Total clock hours is defined as, all hours of instruction representing the length of the full program which include lecture and laboratory.

2023 Academic Calendar

Trael Agent – Online
	ENROLL BY	START DAY	END DATE	GRADUATION
	Anytime upt to start	4-Jan	1-Feb	16-Mar
	Anytime upt to start	1-Feb	1-Mar	16-Mar
	Anytime upt to start	1-Mar	29-Mar	10-Jun
	Anytime upt to start	5-Apr	3-May	10-Jun
	Anytime upt to start	3-May	31-May	10-Sep
	Anytime upt to start	7-Jun	5-Jul	10-Sep
	Anytime upt to start	5-Jul	2-Aug	10-Sep
	Anytime upt to start	23-Aug	20-Sep	18-Nov
	Anytime upt to start	6-Sep	4-Oct	18-Nov
	Anytime upt to start	4-Oct	1-Nov	Mar 2024
	Anytime upt to start	1-Nov	29-Nov	Mar 2024
	Anytime upt to start	6-Dec	3-Jan	Mar 2024

Travel Leadershipo & Customer Relations
	ENROLL BY	START DAY	END DATE	GRADUATION
	Anytime upt to start	4-Jan	24-May	10-Jun
	Anytime upt to start	1-Feb	21-Jun	10-Sep
	Anytime upt to start	1-Mar	19-Jul	10-Sep
	Anytime upt to start	5-Apr	23-Aug	10-Sep
	Anytime upt to start	3-May	20-Sep	18-Nov
	Anytime upt to start	7-Jun	25-Oct	18-Nov
	Anytime upt to start	5-Jul	22-Nov	Mar 2024
	Anytime upt to start	23-Aug	10-Jan	Mar 2024
	Anytime upt to start	6-Sep	24-Jan	Mar 2024
	Anytime upt to start	4-Oct	21-Feb	Mar 2024
	Anytime upt to start	1-Nov	21-Mar	Mar 2024
	Anytime upt to start	6-Dec	25-Apr	Jun 2024

Travel & Customer Relations – Online 10 week
	ENROLL BY	START DAY	END DATE	GRADUATION
	Anytime upt to start	4-Jan	15-Mar	10-Jun
	Anytime upt to start	1-Feb	12-Apr	10-Sep
	Anytime upt to start	1-Mar	10-May	10-Sep
	Anytime upt to start	5-Apr	14-Jun	10-Sep
	Anytime upt to start	3-May	12-Jul	18-Nov
	Anytime upt to start	7-Jun	16-Aug	18-Nov
	Anytime upt to start	5-Jul	13-Sep	Mar 2024
	Anytime upt to start	23-Aug	1-Nov	Mar 2024
	Anytime upt to start	6-Sep	15-Nov	Mar 2024
	Anytime upt to start	4-Oct	13-Dec	Mar 2024
	Anytime upt to start	1-Nov	10-Jan	Mar 2024
	Anytime upt to start	6-Dec	14-Feb	Jun 2024

Travel & Customer Relations – Online 20 week
	ENROLL BY	START DAY	END DATE	GRADUATION
	Anytime upt to start	4-Jan	24-May	10-Jun
	Anytime upt to start	1-Feb	21-Jun	10-Sep
	Anytime upt to start	1-Mar	19-Jul	10-Sep
	Anytime upt to start	5-Apr	23-Aug	10-Sep
	Anytime upt to start	3-May	20-Sep	18-Nov
	Anytime upt to start	7-Jun	25-Oct	18-Nov
	Anytime upt to start	5-Jul	22-Nov	Mar 2024
	Anytime upt to start	23-Aug	10-Jan	Mar 2024
	Anytime upt to start	6-Sep	24-Jan	Mar 2024
	Anytime upt to start	4-Oct	21-Feb	Mar 2024
	Anytime upt to start	1-Nov	21-Mar	Mar 2024
	Anytime upt to start	6-Dec	25-Apr	Jun 2024

Travel & Customer Relations – Online 30 week
	ENROLL BY	START DAY	END DATE	GRADUATION
	Anytime upt to start	4-Jan	2-Aug	10-Sep
	Anytime upt to start	1-Feb	30-Aug	10-Sep
	Anytime upt to start	1-Mar	27-Sep	18-Nov
	Anytime upt to start	5-Apr	1-Nov	18-Nov
	Anytime upt to start	3-May	29-Nov	18-Nov
	Anytime upt to start	7-Jun	3-Jan	Mar 2024
	Anytime upt to start	5-Jul	31-Jan	Mar 2024
	Anytime upt to start	23-Aug	21-Mar	Mar 2024
	Anytime upt to start	6-Sep	4-Apr	Jun 2024
	Anytime upt to start	4-Oct	2-May	Jun 2024
	Anytime upt to start	1-Nov	30-May	Jun 2024
	Anytime upt to start	6-Dec	4-Jul	Aug 2024


Office Management – Online
	ENROLL BY	START DAY	END DATE	GRADUATION
	Anytime upt to start	5-Jan	25-May	10-Jun
	Anytime upt to start	2-Feb	22-Jun	10-Sep
	Anytime upt to start	2-Mar	20-Jul	10-Sep
	Anytime upt to start	6-Apr	24-Aug	10-Sep
	Anytime upt to start	4-May	21-Sep	18-Nov
	Anytime upt to start	1-Jun	19-Oct	18-Nov
	Anytime upt to start	6-Jul	30-Nov	Mar 2024
	Anytime upt to start	3-Aug	21-Dec	Mar 2024
	Anytime upt to start	7-Sep	25-Jan	Mar 2024
	Anytime upt to start	5-Oct	15-Feb	Mar 2024
	Anytime upt to start	2-Nov	22-Mar	Mar 2024
	Anytime upt to start	7-Dec	26-Apr	Jun 2024

Holidays & Breaks & Weather Days

If a holiday lands durng a normal school day, classes may be extended that week or an additional day added. In case of bad weather, additional time will be added a following week or a make-up day on the weekend may be added.

Classes held during a holiday week will either have extra time added to remaining days or
Weekend class will be held. Decision will be made by the Executive Director.

Monday, May 31st, – Memorial Day
Monday July 5th – 4th of July Observed
Monday September 6th – Labor Day
Thursday Nofember 25 – Thanksgiving
December 23 – Jan 2nd Winter Holiday

Academic Regulations

Grading

Each subject is graded in the following manner:

90–100%…………………………………………………………………….. A

80–89%………………………………………………………………………. B

70–79%………………………………………………………………………. C

60–69%………………………………………………………………………. D

Below 60%…………………………………………………………………. F

Breakdown of tests and assignments and the points offered are detailed in each course syllabus.

If a student disagrees with an instructor on a given grade, the student should first contact the instructor. If the student believes that the action of the instructor was unfair, they may appeal the grade to the Education Director. The Education Director will investigate the matter, and then render a decision. If the student would like to appeal further, they may appeal the grade to the Executive Director. No further appeal is possible.

Satisfactory Academic Progress

A student must maintain a minimum of a 70% average (averaged across all courses) to be in satisfactory academic standing. If the student does not maintain the required 70%, the student’s progress will be reviewed by the instructor and the Education Director.

Satisfactory Academic Progress (SAP) is reviewed on a bi-weekly (Wednesdays) basis by the Education Director. If the student’s course grades fall below 70%, the student is placed on Academic Warning. The student will meet with the Education Director to determine a course of action to help the student achieve success. An Academic Warning gives the student 10 business days to raise the grade to 70% or better.

If the student on Academic Warning cannot raise their grades into compliance in that two-week period, the student is placed on Academic Probation. The student will meet with the Education Director to determine a course of action to regain compliance. The Academic Probation period gives the student an additional 10 business days to raise their grades.

If a student on Academic Probation is unable to raise their grades in that additional 10 days, the student may be academically dismissed from the program if they are below a 70% average across all courses. Dismissal is at the discretion of the Education Director.

A student who has been academically dismissed from the program may appeal the dismissal to the Executive Director will investigate the matter, and the student will have the opportunity to offer extenuating circumstances or context. The Executive Director will render the final decision on the appeal. No further appeals are possible.

Class Attendance (excludes online)

Due to the practical, hands-on nature of the curriculum, there is a direct link between classroom attendance, grades, and employment. However, there are times that students may be late, or be unable to attend class, for example, due to illness. If a student will be late or cannot attend class, the student is required to call the school before the start of class. The phone number will be provided during orientation. Students that will not be attending class on a particular day, must contact the appropriate instructors prior to class starting of their absense for the class. Students that do not notify instructors prior to class starting, will not be eligible for an excused absence.

ID Cards (excludes online)

Each student will be issued an ID card and expected to bring it each day to class. If the student fails to bring their ID cards, there will be a $10.00 daily administrative fee for manually entering attendance. Replacement cards can be attained for a $50.00 fee. This card can be only used by the student the card is assigned to. Any ID misrepresentation/misuse will result in disciplinary action and may lead to expulsion from the program.

Attendance Requirements (excludes online)

Students are expected to badge in electronically with their ID badge prior to start of each class. If student arrives late, it will be considered an unexcused absence and the student will not be allowed in that class for that day.

All attendance issues are subject for review by the Education Director. Students are allowed up to 10% of total program hours, in order to pass the program successfully.

Make-Up Work Policy (excludes online)

Upon review and approval of an excused absence by the Education Director, a student will be allowed to make up missed time, assignments, and/or tests on the next school day or as approved by the instructor.

It is the student’s responsibility to immediately contact the instructors upon returning to class. The Education Director may require a doctor’s note or other supporting documentation to approve an excused absence.

If the absence is unexcused, homework, quizzes, and tests for the missed day will automatically be recorded as a zero.

Cell Phones and Electronic Devices (excludes online)

Cell phones, tablets, laptops, and other electronic devices should be turned off and kept in backpacks, purses, or bags, unless the instructor approves their use in class. If a student is accessing their phone or the phone rings out loud or vibrates during class the student will be removed from class and receive an unexcused absence for that class. Cellular phone usage is only permitted in the lunch room.

Academic Dishonesty

All students are expected to maintain the highest standards of integrity. Academic dishonesty comes in a variety of forms, including cheating and plagiarism.

If an instructor believes that a student has been academically dishonest, the instructor should investigate the matter and discuss the issue with the Education Director. The student will have the opportunity to respond to the allegation of dishonesty. The Education Director, after the investigation is complete, will make a determination and administer any necessary consequences. Consequences may include failure of the test, the assignment, or the course. Infractions could result in the student’s academic dismissal. The student may appeal the allegation of academic dishonesty to the Executive Director, who will investigate the matter and render a final decision. No further appeal is possible.

Conduct in the Classroom

Students are expected to be engaged in classroom topics and discussions at all times. Students are expected to maintain respect for the instructor, other students, and the educational process at all times. Students can disagree with a person’s ideas without being dismissive of the person holding those ideas. Creating a constructive dialog is part of the learning process, and encouraged in classroom discussion.

An instructor who feels a student is persistently disruptive in class will address the issue with the student and then discuss the matter with the Education Director.

Food (including candy and gum) is prohibited in all classroom settings and hallways unless approved by the instructor in advance. If a student is found with food in the classroom, the student will be removed from the class and receive and unexcused absence that class period.

All student concerns and infractions will be discussed with the Education Director. The student may be given different degrees of discipline including but not limited to verbal warning, written warning, to being expelled from the class or expulsion from the school. The Education Director renders final decision on all classroom (or hallway) misconduct.

Tobacco, Drugs, Alcohol, Weapons, and Controlled Substances

The Travel Academy supports an environment in which the personal, social, and academic growth of students is free of mind-altering chemicals including drugs and alcohol. Potential travel employers consider most positions to be “safety sensitive.” These positions are highly monitored and managed at the highest level as required by the FAA, US Coast Guard, and Federal Government. To simulate and prepare students for this rigorous standard, all students are subjected to mandatory drug screenings prior to graduation, unannounced, or announced at anytime during the program.

Any student who refuses the mandatory drug and/or alcohol screening will be considered a “positive” drug screen and be immediately dismissed from the program. “Refusal” of a drug screen includes a student that leaves the building during the mandatory drug screening process.

Students who undergo the mandatory drug and/or alcohol screen and test positive for illegal substances and/or alcohol will be allowed to retake the Federal Drug & Alcohol Screen on the same day at Minnesota Occupational Health, 1400 Corporate Center Curve, #200, Eagan, MN 55121. In the event that the 2^nd drug screen is confirmed positive for illegal substances and/or alcohol, the student will be immediately dismissed from the program. The student would be responsible for the cost incurred.

Alcohol, Illegal drugs and controlled substances are prohibited on school grounds, or any school-sponsored event. Incidents of possession of illegal substances will be reported to the police or appropriate authorities. Any student who is under the influence, whether in school or out of school, is subject to expulsion. (Refer to Buyer’s Right to Cancel Policy.)

Smoking (includes vapping and use of e-cigarrettes) is prohibited on school grounds. Possession of alcohol is prohibited on school grounds or any school-sponsored event. Guns and other weapons are banned from the premises. Bringing a gun to school is grounds for immediate dismissal.

Dress Code (excludes online)

The time at The Travel Academy is meant to simulate the industry experience. Students are expected to dress in business-casual attire. Staff will be evaluating dress attire prior to the start of each class daily. If the student is found to be inappropriately dressed, the student will be removed from class and sent home to change. The student will receive an unexcused absence for the entire class period. The student would be responsible for their own transportation.

The Travel Academy Staff may elect to follow company dress code which may be different than that of students.

Appropriate attire for women include: collared shirts or sweaters with dress pants, and dress shoes or boots. Conservative dresses or skirts are also acceptable. Appropriate attire for men include: polo shirts, collared shirts or sweaters, khakis or dress pants, and dress shoes. Neckties are optional.

Students are required to be professionally dressed for any recruiting or interview event. Non compliance will result in removal from the interviewing event scheduled for that day.

Inappropriate attire include: jeans, leggings, t-shirts, athletic wear, and sweatshirts. Hats are not allowed. Women should not wear sleeveless, open shoulder, or low-cut shirts. Inappropriate footwear includes tennis shoes, over-the-knee, or UGG boots.

All exposed tattoos will be required to be fully covered during all class and lab hours. If tattoos are found to be exposed, the student will be removed from class and receive an unexcused absence. No permanent facial piercings other than ears (no gauges) will be allowed in any classroom setting.

Administrative Dismissal

Administrative dismissal is when a student’s enrollment at The Travel Academy is terminated for reasons unrelated to the student’s grades. Examples of administrative dismissal may include persistent class disruption, drug use, academic dishonesty, and also student comments which may have a negative impact on the school’s reputation is also grounds for administrative dismissal. Disparaging comments include but are not limited to the school, school personnel, policies or classroom content via either in spoken, through digital distribution, or any other communication medium.

Students will have the opportunity to request an appeal to an administrative dismissal. The Executive Director will review and render a final decision on all academic dismissals.

Withdrawal from the Program

Students who wish to voluntarily withdraw from the program after classes have begun must fill out the Student Withdrawal Form located on the website. It can be emailed, faxed, or physically given to the Education Director. Receipt of the withdrawal form will be acknowledged within ten working days. Refer to Buyer’s Right to Cancel for information on tuition refunds.

Course Incompletion for Active Military Duty

The Travel Academy supports its students’ military service. If a student is called to active military duty prior to the completion of a course, the student should alert the Education Director before they leave for duty. Two options are available to the student:

The student may request to voluntarily withdraw from the program. If the student chooses to withdraw, the student will receive a full refund on tuition, even if it is beyond 75% of the program. Copies of military orders or other supporting documentation is required to provide the student with a full tuition refund.

Instead of withdrawal, the student may request that they be allowed to finish classes when they return from active duty. The student would then receive an incomplete on the transcript, and the student would complete the remaining courses when returning to school.

Complaints

Complaints or disputes concerning the policies of The Travel Academy’s procedures, staff, or any other items should be brought to the Education Director for review. Upon review, the complaint will be dealt with in a timely manner, according to the Academy’s policies and procedures.

Harassment

Harassment is the use of power by one person over another.

Sexual harassment – using innuendo, favors, or coercion of a sexual nature. It is undesired and an often-repeated behavior. Examples of sexual harassment include leering, whistling, obscene gestures, sexual innuendo, suggestive comments, jokes about sexuality, sexual propositions or threats, touching, and sexual assault.

Bullying (to include face-to-face, onlne, social media, etc.) – using force, threat, or coercion to abuse, intimidate or aggressively dominate others. The behavior is often repeated and habitual. One essential prerequisite is the perception, by the bully or by others, of an imbalance of social or physical power, which distinguishes bullying from conflict.

After investigation is completed, the Education Director will make a determination and administer any necessary consequences. Consequences may include administrative dismissal. The Executive Director renders final decision in all incidents.

Students who believe they have been harassed should contact one of the following:

Any instructor
Education Director
Executive Director

Graduation and Transcripts

Graduation

Upon meeting a minimum of 90% attendance of the total scheduled hours and successfully completing all coursework with a minimum of a 70% average grade point, students will receive a Certificate of Completion.

Honor Students

Students who have a 95% or higher in all of their courses will be considered honor students, and will be recognized at the graduation ceremony.

Graduation Ceremony

Participating in the ceremony is not required for graduation. Professional dress attire is required if participating in graduation ceremony. Students who do not participate in the graduation ceremony will have their Certificate of Completion mailed to them within 90 business days. Graduation Ceremonies will be offered 4 times each year.

Transcripts

Official transcripts will be mailed within 90 business days following graduation. If the student requests a replacement transcript, a $15 replacement fee will be charged. Written requests for replacement transcripts must be sent to The Travel Academy. Transcripts may be withheld if the student has an outstanding balance.

Career Services

The Career Services Department aids students in preparing for success as well as achieving future career goals. In addition to offering professional hiring events, students are equipped with essential tools to seek out other travel related opportunities. Career counseling is available to assist students in exploring the various avenues in the travel industry.

Current Students

The school will not guarantee that any employers will interview through the school. The Travel Academy will not manage any student’s job search and expects that each student will take full responsibility to obtain employment on their own. Career services are offered as assistance to a student’s job search and should not be relied upon for obtaining employment.

In order to interview with an airline recruiter interviewing through the school, students must maintain a minimum of:

Flight Attendant Interviews: 80% in the Flight Attendant course, and a 75% in all other courses. In order to interview with a

Cruise Ship recruiter, students must maintain a minimum of a 75% in all their courses. In order to interview with any

Travel Agent Agencies, students must maintain a minimum of a 70% in all of their courses. These minimums must be maintained from five days prior to the interview.

All other carreer interests, students must have a minimum of 75% average GPA to interview with employers recruiting through the school.

Students are required to interview with an industry recruiter at least twice while enrolled. Even if the student is enrolled in the program for educational/experiential purposes, the interview process is part of the education provided in this program. Students should use the available interview opportunities with recruiters to enhance professional development skills.

Students must also be in compliance with current attendance policies. Students with an unexcused absence to a scheduled interview are no longer eligible for future interviews or post graduation career services assistance.

The Travel Academy has a right to deny Career Services assistance to any student who has provided false or misleading information on their school entrance application and/or to the Career Services Director.

The Travel Academy is licensed as a private career school with the Minnesota Office of Higher Education pursuant to Minnesota statutes, sections 136A.821 to 136A.832. Licensure is not an endorsement of the institution.

Student Affairs

American’s With Disabilities Act

The Travel Academy is committed to providing equal access to education for all students. We work in partnership with faculty, staff and students to remove disability-related barriers to education through reasonable accommodation to qualified students. Students who have a disability or believe they may have a disability are invited to contact the Education Director prior to start of class to determine eligibility and/or submit accommodation requests.

Non-Discrimination Policy

The Travel Academy acknowledges its legal and moral responsibility to ensure equal employment and educational opportunities with no discrimination regarding race, sex, color, creed, religion, age, national (ethnic) origin, disability, marital status, status with regard to public assistance, sexual orientation, or membership or activity in a local commission, as defined by law.

Disclosures

Copyright Infringement Policy

It is the policy of The Travel Academy to respect the copyright protections given by federal law to owners of texts, publications, documents, works of art, digital materials, and software, and to abide by all license and contractual agreements in the provision of resources and services to The Travel Academy.

The Travel Academy respects the copyrights of all original works of authorship, and we encourage our faculty to model and enforce this principle in their classrooms. No original work is to be copied unless permission is given by the copyright owner. Original works include books,articles, magazines, web pages, images, photos, videos and audio files. However, there are certain allowances granted under the ‘fair use’ provision of U.S. law, according to the Copyright Act Title 17. Although the law does not spell out precisely what is considered under ‘fair use’, the following examples are generally allowed:

Quotation of short passages in a scholarly article, such as 300 words or less
Spontaneous reproduction of an article for classroom instruction, such as a news story
Showing a video or playing an audio file once for classroom discussion purposes
Reproducing publicly accessible, factual information

Examples of a copyright violation (if done without permission):

Photocopying pages from a class curriculum
Distributing copies of a DVD or audio file
Using photocopied articles as part of a repeated course curriculum

If you have any questions in this regard, please ask the Executive Director.

Management, staff, faculty, and students are advised to become as knowledgeable as possible regarding copyright law and this policy. Individuals who willfully disregard this policy and guidelines do so at their own risk and may be subject to personal liability. The Travel Academy regards violation of this policy as a serious matter, and any such violation is without its consent and is subject to disciplinary action up to and including termination, in the case of institution employees, and termination, in the case of students.

Use of copyright material(s) is permissible with written permission from the owner(s).

When permission is obtained please provide a copy to the Executive Director. The Executive Director will review the documentation and either provide or deny the request to utilize the texts, publications, documents, works of art, digital materials, or software requested.

Violations and Publications

It is against the The Travel Academy policy for users to use institution equipment or services to access, use, copy or otherwise reproduce, or make available to others, which includes unauthorized peer sharing, any copyright-protected materials or software except as permitted under copyright law or specific license. Specifically, users are prohibited from:

Copying or reproducing any texts, publications, documents, works of art, digital materials, and software on The Travel Academy photocopiers, fax machines, or computing equipment, except as expressly permitted in writing by the owner. Also, users may not use unauthorized copies of texts, publications, documents, works of art, digital materials, and software on-site at The Travel Academy facilities, or on owned computers, or on personal computers housed in the institution’s facilities.
Copying, downloading, or uploading audio recordings, music, movies, videos, and other

kinds of copyright-protected files electronically without the owner’s written permission.

Posting copyrighted material on a The Travel Academy owned web site (official or personal).
Additionally management, staff, faculty, and students must:
- Fully read, understand, and abide by all terms of software license agreements.
- Where applicable, remove any copyrighted material from the school facilities, or
- downloaded from the Web after the evaluation period has expired.
- Not accept unlicensed software from any third party.
- Not install, nor direct others to install, illegal copies of computer software or
- unlicensed software onto any institution-owned or operated computer system.

Enforcement

Although The Travel Academy does not routinely monitor the network for activity that is

illegal or in violation of institution policy, The Travel Academy does reserve the right to monitor network use for operational needs and to ensure compliance with applicable laws and policies. The Travel Academy has a legal duty to comply with applicable laws protecting the intellectual property rights of third parties and to respond to formal legal complaints that it receives.

The Travel Academy reserves the right to authorize removal of any illegal copyright material or disconnecting a user’s account if the user represents a serious threat to system integrity or poses a liability to the institution. The Travel Academy may refer suspected violations of applicable law to appropriate law enforcement agencies.

If any provision of this policy is ruled invalid under law, it shall be deemed modified or omitted solely to the extent necessary to come into compliance with said law, and the remainder of the policy shall continue in full force and effect.

Summary of Penalties for Violation of Federal Copyright Laws

Penalties for copyright infringement include civil and criminal penalties. In general, anyone found liable for civil copyright infringement may be ordered to pay either actual damages or “statutory” damages affixed at not less than $750 and not more than $30,000 per work infringed. For “willful” infringement, a court may award up to $150,000 per work infringed. A court can, in its discretion, also assess costs and attorneys’ fees. For details, see Title 17, United States Code, Sections 504, 505.

Willful copyright infringement can also result in criminal penalties, including imprisonment of up to five years and fines of up to $250,000 per offense.

Administration, Staff, and Faculty

Lynn – Executive & Education Director, Principal Designated School Official- SEVP, and Veteran’s Association School Certifying Officer (SCO)

Troi – Instructor

Academic Programs

Travel and Customer Relations Program – 10, 20 or 30 Weeks

Total Hours: 300

Total Weeks: 10 in class instruction OR
Total Weeks: 10 weeks online OR Total Weeks: 20 weeks online OR Total Weeks: 30 weeks online

Online instruction excludes student practice. Students are expected to practice their training on their own for a minimum of 5 hours per week.

Program Objectives:

Students will have the knowledge and professional demeanor to be successful in an entry level travel industry position (i.e. flight attendant, travel agent, cruise professional).
Students will be prepared to engage customers in all aspects of customer care/relations, including conflict resolution.
Students will have the ability to perform employer assigned duties/tasks individually or in a team setting.
Students will be able to present themselves in a professional manner in both written and verbal communication.
Students will be familiar with the various technologies used in the travel industry and customer relations.

Program Outline

Course	Lecture Hours	Lab Hours	Total Hours
Career Development	30	20	50
Customer Relations	30	20	50
Flight Attendant Professional	40	30	70
Customer Service & Reservation Systems/Sales	30	20	50
Customer Service & Cruise Line Operations	30	0	30
Professional Development	30	20	50
Total	190	110	300

Course Descriptions

Career Development

This course explores how to interview professionally. Emphasis is placed on résumé skills, job searching methods, using social media (i.e., LinkedIn), networking, and interview skills. Students explore their strengths and take inventories for self-awareness.

50 hours (30 hours lecture, 20 hours supervised lab)

Customer Relations

Travel industry workers are often on the front line of meeting and dealing with customers. This course examines how to deal with customers, working with a wide variety of personalities, and how to determine customers’ needs. Dealing with upset customers and conflict resolution strategies are also explored.

50 hours (30 hours lecture, 20 hours supervised lab)

Flight Attendant Professional

This course explores the many tasks and duties of the flight attendant. Students learn about Federal Aviation Regulations, airline terminology, aircraft configuration, and in-flight issues.

70 hours (40 hours lecture, 30 hours supervised lab)

Customer Service & Reservation Systems/Sales

This course explores how airline systems and other travel businesses book and manage traveler requests. Students will demonstrate both technical and conceptual skills which support the entire travel industry. Emphasis on sales and communication.

50 hours (30 hours lecture, 20 hours supervised lab)

Customer Service & Cruise Line Operations

This course provides an overview of the cruise ship industry. Particular focus on customer service, cruise destinations, and duties of cruise ship positions.

30 hours (30 hours lecture)

Professional Development

This course focuses on the person in the travel career role. Coursework seeks to build personal and professional skills so that the student will be successful. Issues of financial management and stress management are covered, along with CPR, First Aid, human trafficking, and de-escalation of conflicted situations.

50 hours (30 hours lecture, 20 hours supervised lab)

Travel Leadership and Customer Relations Program – 18 or 36 Weeks

Total Hours: 600

Total Weeks: 18 or 36

1.Total Weeks: 18 OR

2.Total Weeks: 36

Online instruction excludes student practice. Students are expected to practice their training on their own for a minimum of 5 hours per week.

Program Objectives:

Students will have the knowledge and professional demeanor to be successful in an entry level travel industry position (i.e. flight attendant, travel agent, cruise professional).
Students will be prepared to engage customers in all aspects of customer care/relations, including conflict resolution.
Students will have the ability to perform employer assigned duties/tasks individually or in a team setting.
Students will be able to present themselves in a professional manner in both written and verbal communication.
Students will be familiar with the various technologies used in the travel industry and customer relations.

Program Outline

Course	Lecture Hours	Lab Hours	Total Hours
Course	Lecture Hours	Lab Hours	Total Hours
Keyboarding	0	60	60
Public Speaking & Leadership	40	60	80
Microsoft Office	20	60	80
Travel Destinations	30	0	30
Personal Finance	20	10	30
Career Development	30	20	50
Customer Relations	30	20	50
Flight Attendant Professional	40	30	70
Customer Service & Reservation Systems	30	20	50
Customer Service & Cruise Line Operations	30	0	50
Professional Development	30	20	50
Total	300	300	600

Course Descriptions

Keyboarding

Computers are regularly used in workplace environments. Primary education initiatives involve developing typing skills and basic keyboard navigation.

60 hours (60 hours supervised lab)

Leadership & Public Speaking

This course explores the ingredients for communicating and presenting to groups of individuals. Students will develop and practice real workplace communication and presentation situations. Additional focus on identifying and developing leadership skills.

80 hours (40 hours lecture, 40 hours supervised lab)

Microsoft Office

This course explores the basic tool sets of Word Processing (used in resume development), Spreadsheets, PowerPoint for presentations and Email / email etiquette.

80 hours (20 hours lecture, 60 hours supervised lab)

Travel Destinations

This course explores the most popular travel destinations around the world and how and why consumers travel there. Additional focus is placed on cultural and language barriers.

30 hours (30 hours lecture)

Personal Finance

This course explores the basics of personal finance. Students are provided the opportunity to learn the language of personal finance including managing a personal credit report, credit cards, car payments, taxes and will prepare an individual budget of income and expenses

30 hours (20 hours lecture, 10 hours supervised lab)

Career Development

50 hours (30 hours lecture, 20 hours supervised lab)

Customer Relations

50 hours (30 hours lecture, 20 hours supervised lab)

Flight Attendant Professional

This course explores the many tasks and duties of the flight attendant. Students learn about Federal Aviation Regulations, airline terminology, aircraft configuration, and in-flight issues.

70 hours (40 hours lecture, 30 hours supervised lab)

Customer Service & Reservation Systems

50 hours (30 hours lecture, 20 hours supervised lab)

Customer Service & Cruise Line Operations

This course provides an overview of the cruise ship industry. Particular focus on customer service, cruise destinations, and duties of cruise ship positions.

50 hours (30 hours lecture, 20 hours supervised lab)

Professional Development

50 hours (30 hours lecture, 20 hours supervised lab)

Travel Agency & Reservation Systems: 4, or 8 weeks

Total Hours: 120

Total Weeks: 4, or 8

2.Total Weeks: 4 weeks online OR

3.Total Weeks: 8 weeks online

Online instruction excludes student practice. Students are expected to practice their training on their own for a minimum of 5 hours per week.

Program Objectives:

Students will have the knowledge and professional demeanor to be successful in an entry level travel agent position or start their own travel agency.
Students will be prepared to engage customers in all aspects of customer care/relations, including conflict resolution.
Students will have the ability to perform employer assigned duties/tasks individually or in a team setting.
Students will be able to present themselves in a professional manner in both written and verbal communication.
Students will be familiar with the various technologies used in the travel industry and customer relations.

Program Outline

Course	Lecture Hours	Lab Hours	Total Hours
Course	Lecture Hours	Lab Hours	Total Hours
Career Development	4	6	10
Customer Relations & Sales	4	46	50
Customer Service & Reservation Systems	8	42	50
Professional Development	4	6	10
Total	20	100	120

Definition of a Clock Hour

Course Descriptions

Career Development

This course explores how to interview professionally. Emphasis is placed on résumé skills, job searching methods, using social media (i.e., LinkedIn), networking, and interview skills..

10 hours (4 hours lecture, 6 hours supervised lab)

Customer Relations

50 hours (4 hours lecture, 46 hours supervised lab)

Customer Service & Reservation Systems

50 hours (8 hours lecture, 42 hours supervised lab)

Professional Development

This course focuses on the person in the travel agent career role. Coursework seeks to build personal and professional skills so that the student will be successful.

10 hours (4 hours lecture, 6 hours supervised lab)

Office Management & Reception– 10 or 20 Weeks

Total Hours: 300

Total Weeks: 10 or 20

1.Total Weeks: 10 weeks online OR

2.Total Weeks: 20 weeks online

Online instruction excludes student practice. Students are expected to practice their training on their own for a minimum of 5 hours per week.

Program Objectives:

Students will have the knowledge and professional demeanor to be successful in an entry level office or customer service position.
Students will be prepared to engage customers in all aspects of customer care/relations, including conflict resolution.
Students will have the ability to perform employer assigned duties/tasks individually or in a team setting.
Students will be able to present themselves in a professional manner in both written and verbal communication.
Students will be familiar with the various technologies used in business and customer relations.

Program Outline

Course	Lecture Hours	Lab Hours	Total Hours
Course	Lecture Hours	Lab Hours	Total Hours
Keyboarding	0	30	30
Microsoft Office	20	60	80
Language of Business	30	20	50
Personal & Business Finance	20	20	40
Career Development	30	20	50
Customer Relations	30	20	50
Total	130	170	300

Course Descriptions

Keyboarding

Computers are commonly used in workplace environments. Primary education initiatives involve developing typing skills and basic keyboard navigation.

30 hours (30 hours supervised lab)

Customer Relations

This course explores the ingredients for communicating and presenting to groups of individuals. Students will develop and practice real workplace communication and presentation situations.

50 hours (30 hours lecture, 20 hours supervised lab)

Microsoft Office & Phone Systems

This course explores the basic tool sets used by Receptionists and Administrative Assistants and includes Word Processing (lab includes resume development), Spreadsheets, Powerpoint for presentations and Email. Phone and electronic communication etiquette training

80 hours (20 hours lecture, 60 hours supervised lab)

Language of Business

This course explores the terms found in basic business to business and business to consumer communication. Students will be exposed to contracts, financial statements, and other important documents utilized in the business world.

50 hours (30 hours lecture. 20 hours supervised lab)

Business & Personal Finance

40 hours (20 hours lecture, 20 hours supervised lab)

Career Development

50 hours (30 hours lecture, 20 hours supervised lab)

Please sign and return this form to The Travel Academy

I, _____________________________________________ (print name), verify that I have read, understand, and agree to follow and be held accountable to the rules, policies, procedures, and other information provided in The Travel Academy Catalog & Student Handbook.

_______________________________________________

Student Signature

_______________________________________________

Date

ENROLLMENT AGREEMENT

1299 Eagan Industrial Road, Suite 201, Eagan, MN 55121

P: 952-854-7161, F: 952-854-2719 | www.TheTravelAcademy.com

STUDENT INFORMATION

Name: _______________________________________________

Permanent Address: _____________________________________ City: _________________________________

State: ___________ Zip: ________________ Telephone: ___________________________

Email: __________________________________________

Date of Birth: _______/ _________/ _________ Social Security Number: _____________________________

PLEASE READ CAREFULLY. THIS IS A LEGALLY-BINDING CONTRACT.

EDUCATIONAL SERVICE

Program: ___ Travel and Customer Relations Total Clock Hours: 300 Total Weeks: 10

Tuition: $9,900.00

___ Travel and Customer Relations ___Total Clock Hours: 300 Total Weeks: 10

Online Tuition: $9,900.00 ___Total Clock Hours: 300 Total Weeks: 20

___Total Clock Hours: 300 Total Weeks: 30

___ Travel Leadership and Customer Relations Total Clock Hours: 600 Total Weeks: 20

Tuition: $11,900.00

___ Travel Agency & Reservation Systems Total Clock Hours: 120 Total Weeks: 3

Tuition: $4,900

___ Travel Agency & Reservations Sytems ___Total Clock Hours: 120 Online Total Weeks: 3

Online Tuition: $4,900 ___Total Clock Hours: 120 Online Total Weeks: 6

___ Office Management & Reception ___Total Clock Hours: 300 Online Total Weeks: 10

Online Tuition: $6,900 ___Total Clock Hours: 300 Online Total Weeks: 20

Online programs may require up to $150 in books/materials which can be purchased at online retailers like Amazon.com

Program Description: See School Catalog

Program Start Date: ____________________ Program Expected Graduation Date: ____________________

Hours may vary to meet scheduled clock hours, and may include weeknight hours; however, class hours are typically scheduled weekdays ranging between 06:30am & 9:30 pm, Monday-Sunday. Weekend/Evening hours may be scheduled due to class size & unpredictable circumstances such as weather, etc. Students will be notified in advance and will need to plan accordingly.

TUITION AND FEES

A $200 initial enrollment deposit is required to begin the reservation process. However, to guarantee a requested start date, all tuition and fees must be paid in full 60 days prior to the start of class. This tuition amount covers books, tests, and instruction.

Online class may require up to $150 in books which can be purchased at online retailers such as Amazon.com.

PAYMENT TERMS

The student is responsible for all tuition, fees and other charges pertaining to the program, which must be paid in full 60 days prior to the class start date. Student may pay for tuition, fees and other charges via check or major credit card, including MasterCard®, Visa®, Discover®, and American Express®. Eligible students may also pay for these items with funds from SELF

Loans®, Workforce Innovation and Opportunity Act (WIOA)®, and GI Bill® subject to the terms and conditions of these financial assistance programs. TTA does not participate in Federal financial aid programs.

Additional fees, as applicable: : CPR Certification fee $50.00 (required if not already certified), First Aid Certification fee $25.00 (optional), Return Payment Fee $25.00 (Non-Refundable), and Replacement of Transcript Fee $15.00 (Non-Refundable), Student Replacement ID Card Fee $50.00 (Non Refundable), I-20 Processing Fee $100.00 (Refundable per Refund Policy). Student housing is an additional cost and is not provided by The Travel Academy.

REFUND POLICY- BUYER’S RIGHT TO CANCEL

If your application is rejected, you will receive a full refund of all tuition, fees, and other charges. You will be entitled to a full refund of tuition, fees, and other charges if you give notice that you are cancelling your contract within five business days after the contract or enrollment agreement is considered effective. A contract or enrollment agreement will be presumed to be effective on the date that the institution notifies you that you have been accepted into the institution and you have signed the contract or enrollment agreement. If the notification of acceptance into the institution is sent by mail, then the effective day of being accepted is the postmark on the acceptance letter. This five-day refund policy applies regardless of when the program starts. If you give notice more than five days after you signed the contract, but before the start of the program (or the first lesson for an online distance education program), you will receive a refund of all tuition, fees, and other charges minus 15%, up to $50, of the total cost of the program. You will be provided a prorated tuition, fees, and other charges refund minus 25%, up to $100 administrative fee, if you provide notice of your withdrawal after your program has begun, but before 75% of the program has completed. If you withdraw from your program after 75% of the program has completed, you are not entitled to a refund of tuition, fees, and other charges.

Notice of Cancellation

The Travel Academy

Attention: Education Director

1299 Eagan Industrial Road, Suite 201

Eagan, MN 55121

Phone: (952) 854-7161

Fax: (651) 287-3756

Email: Lynn.VanOrt@thetravelacademy.com

Veterans Student Refund Policy, 38 CFR 21.4255

For each veteran or eligible person who applies to TTA, the school and such veteran or eligible person shall complete the Veteran Rule Policy form attached hereto as Appendix B.

International Students

TTA is authorized under federal law to enroll nonimmigrant alien students. International student’s acceptance into the program is subject to, among other things, student and/or TTA obtaining a student visa together with any other U.S. government requirements for entry into, and student in, the United States of America. International students should be aware that TTA requires possessing verbal and oral fluency in English as a prerequisite of enrollment, and that all courses are presented in English. Additionally, certain occupations require a higher level of English proficiency (i.e., Flight Attendant).

Termination of Student’s Enrollment by TTA

Student understands that his/her enrollment in TTA may be terminated for, but not limited to, the following reasons: unsatisfactory grades, failure to make payments, excessive absences, housing violations, misconduct within the classroom or while representing TTA, or any other material violation of TTA’s Catalog. The official date of termination is determined by a written letter or by the date on which the student violates any TTA policy. Should my enrollment be terminated, tuition will be refunded as described under the heading Buyers Right to Cancel.

UNDERSTANDINGS

Career Services: TTA will provide student with certain Career Services assistance. However, student acknowledges that TTA has not and does not guarantee student job placement or wage/salary upon graduation.
Certification of Honesty and Authenticity. Student confirms that any and all information provided by Student to TTA is factually true and honestly presented, and that any and all documents or certificates of any nature provided to TTA are authentic.
Admission Requirements. Student acknowledges compliance with all admission requirements. Student will notify the school prior to start of the program if unable to meet all admission requirements.
Employment Qualifications: Student has conducted necessary research to determine that he/she will be able to perform all essential functions with or without accommodation as outlined in “Prospective Employer Job performance Expectations” form. Student understands that certain tattoo images and locations, past felonies/misdemeanors, height, certain substances (i.e. medications/drugs) that would limit a student’s ability to effectively deal with emergencies encountered in the travel industry will not necessarily preclude students from attending TTA, however; employment opportunities may be limited due to employer hiring restrictions. Student shall notify TTA in the event he or she is unlikely to qualify for employment in the vocation or field for which the program is designed. If Student still desires to enroll in the program after such disclosure, Student must complete the disclaimer on Appendix C attached hereto.
Background Checks: Student authorizes The Travel Academy to perform a criminal background check at the discretion of the Education Director.
Graduation Requirements: Student understands he/she is required to meet the attendance and academic requirements of the program to receive a Certificate of Completion. These requirements are described in TTA’s Catalo
Compliance with TTA’s Rules and Policies: Student has fully reviewed the Student Catalog and agrees to abide by the rules and policies of TTA including those described in the Catalog. Student acknowledges and understands that significant repercussions are possible for failure to abide by TTA’s rules and policies, including, without limitation, termination of student’s enrollment from TTA.
Non-Discrimination Policy: TTA does not discriminate on the basis of color, national origin, sex, gender, sexual orientation, disability, age, religion, or any other characteristic protected by state or federal law, in our programs and activities. Should student have any concerns regarding this policy or any possible violations thereof, the Student shall immediately address this issue in accordance with the Complaint Procedures described herein.
Complaint Procedures: Complaints or disputes concerning TTA’s policy, procedure, staff or related items should be brought to the attention of the Executive Director for review. Upon review, the complaint will be resolved in a timely manner through verbal or written format stating resolution according to TTA policies and procedures.
Arbitration Agreement: Student acknowledges that he or she has received a copy of the Arbitration Agreement as attached on Appendix Dhereto and he or she agrees to be bound by the terms thereof.
Licensing: The Travel Academy is licensed as a private career school with the Minnesota Office of Higher Education pursuant to Minnesota statutes, sections 136A.821 to 136A.832. Licensure is not an endorsement of the institution.
Location: The Travel Academy is located at 1299 Eagan Industrial Road, Suite 201, Eagan, MN 55121.

ACKNOWLEDGEMENT

By signing this agreement, student acknowledges that he/she has read this agreement thoroughly, has received his/her copy and agrees to be legally bound by the terms and conditions of this agreement unless terminated in accordance with Buyers Right to Cancel. I certify having received an exact copy of this agreement and a copy of the school catalog. TTA may, at its sole option, refuse to accept any modification of this agreement as set forth herein, and specifically disclaims any guarantee or understanding, oral or written, that I will be allowed to modify this agreement at any time.

_____________________________________________________________________________________

Student Signature Date

Appendix A

NOTICE OF CANCELLATION

What is the program you want to cancel?__________________________________________________

When did you sign up for this program ___________________________________________________

If you no longer want to take this program, you may cancel it by (i) contacting TTA via telephone at the number listed below and leaving a voicemail for the Education Director, (ii) speaking with the Education Director regarding your desire for cancellation and receiving confirmation from the Education Director of the cancellation, (iii) completing and sending this form or, (iv) sending a signed and dated copy of this or any similar cancellation notice to:

The Travel Academy

Attention: Education Director

1299 Eagan Industrial Road, Suite 201

Eagan, MN 55121

Cancellation notice must be provided no later than midnight of the fifth business day following the post-marked date of the school’s letter of acceptance. If you cancel, any payments made by you under the contract or sale will be returned within 30 business days following receipt of notice of cancellation, which may include sending of this Notice of Cancellation. Any property traded in and any instrument executed by you will be returned within ten business days following receipt by the seller of your cancellation notice and any security interest arising out of the transaction will be cancelled.

If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received any goods delivered to you under this contract or sale; or you may if you wish, comply with the written instructions of the seller regarding the return shipment of the goods at the seller’s expense and risk.

If the seller does not pick up the goods within 20 days of the date of our Notice of Cancellation, you may retain or dispose of them without any further obligation.

I HEREBY CANCEL THIS TRANSACTION.

__________________________________ ________________________________

(Date) (Buyer’s Signature) (Date)

__________________________________ ________________________________

(Date) (School Representative’s Signature) (Date)

Appendix B

VETERANS’ REFUND POLICY

STUDENT NAME: ________________________________________________________________

SCHOOL NAME: The Travel Academy

SCHOOL ADDRESS: 1299 Eagan Industrial Road, Suite 201

Eagan, MN 55121

PROGRAM OF EDUCATION: _________________________________________________________

The Travel Academy has, and maintains, a policy for the refund of the unused portion of tuition, fees, and other charges in the event the veteran or eligible person fails to enter the course or withdraws, or is discontinued therefrom at any time prior to completion. The non-refundable portion of the registration fee is $10. Further, the amount charged to the veteran or eligible person for tuition, fees, and other charges will not exceed the approximate pro rata portion of the total charges for tuition, fees, and other charges, that the length of the completed portion of the course should bear to its total length.

The applicant hereby acknowledges receipt of a copy of this Veterans’ Refund Policy.

____________________________________________ ___________

SIGNATURE DATE

NOTE: When the applicant is a veteran or an eligible person, prepare this form in duplicate. One copy is to be delivered to the applicant at the time of enrollment. The other copy (signed by the applicant) should be retained in the veteran student’s file in the school office.

*Refer to Prospective Employer Job Expectations Form. Complete this Form ONLY if Applicable*

Appendix C

Acknowledgement of Enrollment Despite Improbable Employment

STUDENT NAME: ________________________________________________________________

SCHOOL NAME: The Travel Academy

SCHOOL ADDRESS: 1299 Eagan Industrial Road, Suite 201

Eagan, MN 55121

PROGRAM OF EDUCATION: _________________________________________________________

I am fully aware of the improbability or impossibility that I will qualify for employment in the vocation or field for which the program was designed. Despite my acknowledgement and full understanding of the foregoing, I still wish to enroll in the program and expressly assume all risks and implications of doing so.

____________________________________________ __________________

SIGNATURE DATE

____________________________________________ __________________

SIGNATURE OF SCHOOL REPRESENTATIVE DATE

NOTE: This Appendix C should only be completed by a student who has notified TTA that he or she is unlikely to qualify for employment in the vocation or field for which the program is designed.

Appendix D

Arbitration Agreement

STUDENT NAME: ________________________________________________________________

SCHOOL NAME: The Travel Academy, 1299 Eagan Industrial Road, Suite 201 Eagan, MN 55121

Student and TTA each irrevocably waive their rights to a trial by jury and each agree instead that any and all disputes between Student and TTA or related to any aspect of Student’s relationship with or any act or omission by TTA (“Claim”) shall be resolved by individual binding arbitration, conducted by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and applicable Supplementary Procedures for Consumer-Related Disputes (“AAA Rules”) and in accordance with this Appendix D (“Arbitration Agreement”). Student can obtain a copy of the AAA Rules at www.adr.org or by calling 1-800-778-7879. This Arbitration Agreement, however, does not modify Student’s right, if any, to file a grievance with any state educational licensing agency or accrediting body.

Student is strongly encouraged to first attempt to resolve the Claim by using the General Student Complaint Procedure outlined in the Catalog.
Neither party shall file or maintain any lawsuit in court against the other, and any suit filed in violation of this Arbitration Agreement shall be dismissed by the court in favor of arbitration conducted pursuant to this Arbitration Agreement. The parties agree that the moving party shall be entitled to an award of costs and fees of compelling arbitration.
The arbitration shall take place before a single, neutral arbitrator in Ramsey County in the State of Minnesota.
Student will be responsible for paying a portion of the AAA filing fee at the time his/her Claim is filed in an amount equal to $100 or the applicable filing fee of the court of general jurisdiction in the district/circuit near Student, whichever fee is less. The parties shall bear the expense of their own attorneys, experts and witnesses, unless the applicable law provides, and the arbitrator determines, otherwise.
Student agrees not to combine or consolidate any Claims with those of other students, such as in a class or mass action, or to have any Claims be arbitrated or litigated jointly or consolidated with any other person’s claims. Further, the parties agree that the arbitrator shall have no authority to join or consolidate claims by more than one person.
The Federal Arbitration Act (FAA), including all its substantive and procedural provisions, and related federal decisional law shall govern this Arbitration Agreement to the fullest extent possible. All determinations as to the scope, enforceability, validity and effect of this Arbitration Agreement shall be made by the arbitrator, and not by a court. However, any issue concerning the validity of paragraph 5 above must be decided by a court, and an arbitrator does not have authority to consider the validity of paragraph 5. If for any reason, paragraph 5 is found to be unenforceable, any putative class or mass action may only be heard in court on a non-jury basis and may not be arbitrated under this Agreement.
The arbitrator shall have the power to award any remedy that directly benefits the parties to this Arbitration Agreement (provided the remedy would be available from a court under the law where the Arbitration Agreement was executed) but not the power to award relief for the benefit of anyone not a party to this Arbitration Agreement.
Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.
Notwithstanding any provision in the Enrollment Agreement, this Arbitration Agreement shall not be modified except by written agreement signed by both parties. Any or all of the provisions set forth in this Arbitration Agreement may also be waived by the party against whom the Claim is asserted, but such waiver shall be in writing, physically signed (not merely electronically signed) by the party waiving, and specifically identify the provision or provisions being waived. Any such waiver shall not waive or affect any other portion of the Arbitration Agreement.
This Arbitration Agreement shall survive the termination of Student’s relationship with TTA.
If any part(s) of this Arbitration Agreement are found to be invalid or unenforceable, then such specific part(s) shall be of no force and effect and shall be severed, but the remainder of the Arbitration Agreement shall continue in full force and effect.

STUDENT UNDERSTANDS AND ACKNOWLEDGES THAT S/HE IS WAIVING HIS/HER RIGHT TO A JURY TRIAL, TO ENGAGE IN DISCOVERY (EXCEPT AS PROVIDED IN THE AAA RULES), AND TO LITIGATE THE DISPUTE OR CLAIM IN ANY COURT. FURTHER, STUDENT UNDERSTANDS AND ACKNOWLEDGES THAT S/HE WILL NOT HAVE THE RIGHT TO PARTICIPATE AS A REPRESENTATIVE OR MEMBER OF ANY CLASS ACTION AGAINST TTA.

_________________________________________ _______________

SIGNATURE DATE

Cost of Attendance

What is “cost of attendance?”

When planning for college expenses, you will want to consider “cost of attendance,” which is the sum of tuition, housing, and personal expenses (which range from textbooks to travel to shoes).

What are the tuition and fees at The Travel Academy?

Tuition Varies by Program

I-20 Processing Fee (if applicable) $100.00 USD

CPR/AED Certification* $50.00 USD (Optional)

First Aid Certification $25.00 USD (Optional)

Replacement Transcript Fee (if applicable) $15.00 USD (

Student ID Card Replacement Fee (if applicable) $50.00 USD

*CPR/AED Certification is a part of the curriculum and payment is required if not already certified.

If I need housing, what are the costs for housing?

The Travel Academy is not responsible for student housing so students must secure housing separately. Student Housing Services LLC provides housing for students. Student housing costs range from $1,650.00 to 2,150.00 depending on apartment availability, not including a refundable $250.00 deposit minus a nominal cleaning fee dependent on condition upon move out. Housing application fees may apply.

How should I plan for personal expenses?

Every college student has personal expenses that should be considered when planning finances. The Travel Academy estimates the following. Many students keep their expenses under these amounts by spending responsibly.

Cost of Attendance Worksheet

Student Living Expenses – (Plan on 11 weeks)
Travel (cost prior to, during, and after program completed)	$ USD
Bedding & Towels	$ USD
Groceries ($30-$100 per week)	$ USD
Phone Expense	$ USD
Laundry ($5.00 per load, 2 per week)	$ USD
Clothing & Dry Cleaning (Dry Cleaning $15/outfit/time)	$ USD
Entertainment, Restaurants, Taxi/Uber	$ USD
Health Insurance	$ USD
Medications (As Required)	$ USD
Personal Care (shampoo, laundry soap, makeup, etc.)	$ USD
Total Living Expenses	$ USD


International Student Fees
Form I-20 Fee -Certification of Nonimmigrant Student Status	$ USD
TOEFEL Testing	$ USD
I-901 SEVIS Fee	$ USD
WES Transcript Processing	$ USD
Visa & Passport Fees	$ USD
Total International Student Fees	$ USD

Tuition Cost & Optional Fees	$ USD
Housing Costs	$ USD
Total Living Expenses	$ USD
Total International Student Fees	$ USD
Grand Total – U.S. Dollars	$ USD

Do you plan to work while attending school? YES / NO

*Given the nature of the program and status of visa (M-1), international students are not legally allowed employment in the U.S. while attending The Travel Academy.

Student Name: ________________________________ Date: _____________

Student Audio/Visual Release Form

I, the undersigned hereby grant The Travel Academy the right to use any audio and/or visual recordings of me or any written testimonials via print, the internet, or other media.

Print Name

Signature

Date

TRANSPORTATION WAIVER OR RELEASE OF LIABILITY

I ___________________________________, (printed name of student)

hereby waive and release, promise to hold harmless, The Travel Academy, bus driver, van driver and all members of faculty and staff of The Travel Academy from any and all claims, demands, causes of action or injury, lawsuits, damages or liabilities, of all natures while using The Travel Academy transportation and/or while on activities/ field trips. I understand that using the transportation offered to me and attending activities/field trips is voluntary.

By signing this waiver, I waive all claims of injury done to myself or my property. I take full responsibility and waive all claims while using The Travel Academy transportation and/or attending activities/ field trips.

By signing below I guarantee that I am 18 years of age or older and am therefore competent in agreeing to this contract.

________________________________ _______________

Signature Date Signed

EMERGENCY CONTACT

Emergency Contact Name: ___________________________

Contact’s Phone number: ____________________________

Confidential & Privacy Agreement

Student Name:_______________________ Date:____________

Anything within the school (including but not limited to activities, students, staff, instructors, training experience or materials) or reference to The Travel Academy in any manner, is completely confidential and private.

Private material cannot be shared with anyone, including but not limited to parents. Private material cannot be posted or shared through any communication method including electronic devices, software programs including but not limited to any internet sites (Facebook, Google, Snapchat, Instagram).

The Travel Academy will enforce this agreement through any legal methods necessary.

I understand that by signing this agreement, I am responsible for any damage from my actions and will pay The Travel Academy for any legal fees incurred to enforce this agreement.

Printed Name:_______________________ Date:_______________

Signature:________________________________